Shipping & Returns Policy: Rosie Shaw Fine Art
 
1. Shipping Information
 
We take great care in packaging your artwork and products to ensure they arrive in pristine condition.
 
• Paintings: Shipped by Rosie Shaw Fine Art via Royal Mail.
• Dispatch time: 1–3 working days.
• Coverage: Worldwide shipping available.
• Duties & Taxes: All orders are shipped Duties & Taxes Paid (DDP). You will not be charged any additional customs fees upon delivery.
• Prints & Drop-Shipped Products: Produced and shipped by our professional partners.
• Dispatch time: 5–7 working days.
• Coverage: Prints are available for delivery to the UK, EU, and EEA countries only. Other drop-shipped products are available worldwide.
 
2. Tracking
 
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow 24 hours for the tracking status to update.
 
3. Returns & Damages
 
We take pride in the quality of our work. Because our paintings and prints are bespoke or made-to-order, we do not accept returns for change of mind.
 
If your item arrives damaged during transit, we are committed to making it right.
 
• Reporting Damages: You must contact us at rosie@rosieshawfineart.co.uk within 14 days of delivery to report any damage.
• Required Documentation: Please include your order number, a description of the damage, and clear photographs of both the damaged item and the packaging it arrived in.
• Resolution: If an item is confirmed damaged in transit, you may choose between a full refund or a replacement (subject to availability).
 
4. Return Logistics
 
• Our Error/Damage: If an item arrives damaged or there is an error on our part, we will cover all return shipping costs.
• Packaging Requirements: If a return is required, items must be sent back in their original packaging or a suitable standard of protective packaging that ensures the work remains safe during transit.
• Non-Faulty Returns: In any circumstance where a return is accepted outside of transit damage, the customer is responsible for all return shipping costs.
 
5. Contact
 
If you have any questions regarding your order or our shipping process, please reach out to us:

Email: rosie@rosieshawfineart.co.uk

Or use the contact us page below.